Press Room

GMAC HOME SERVICES NAMES COLLEEN FRAZIER AS VICE PRESIDENT OF ITS BROKER NETWORK

Oak Brook, Ill., (May 5, 2005) - GMAC Home Services announced today that it has named Colleen Frazier vice president of its broker network, which currently serves 1,300 offices and 23,000 sales associates nationwide.

Frazier brings to the company extensive domestic and international experience in all facets of real estate, including mortgage and third-party corporate relocation. She is an expert in helping companies grow by identifying and cultivating new sources of referrals.

"Colleen is without a doubt one of our industry's standouts, and we're exceptionally fortunate to have her join our team," GMAC Home Services President and CEO John Bearden said. "Her engaging personality combined with her impressive business skills - from a keen understanding of customers' individual needs, to strategizing and implementing effective new programs and services, to expanding referral sources - will pay major dividends as we continue our growth, which is based on providing the best service available in the industry."

Before joining GMAC Home Services, Frazier served as director of business development and relocation services for Century 21 Judge Fite Company, Texas' top Century 21 broker and the company's third-largest broker in the world in terms of closed units.

At Century 21 Judge Fite, Frazier guided and managed the company's worldwide relocation activities. In 2004, her efforts resulted in thousands of real estate transactions closed from HUD, REO, third-party companies, Century 21 broker-to-broker referrals and other sources.

"Joining GMAC's Real Estate's Broker Network truly offers the best of both worlds for me," Frazier said. "Not only will I be able to use my experience to help the company achieve its growth plans, but I'll also be working for a company that bases everything it does on providing unmatched levels of customer service through its Premier Service philosophy."

Premier Service is considered the most comprehensive and powerful customer-service program in the North American real estate industry. Launched in 2002, Premier Service is the foundation of virtually all customer service provided by each GMAC Home Services operating company - GMAC Real Estate Franchised Offices, GMAC Real Estate Company Owned Offices, GHS Mortgage and GMAC Global Relocation Services. Through Premier Service, the company makes a series of service pledges up front to all customers, then surveys customers to assess their satisfaction and to constantly monitor and fine-tune services company-wide.

About GMAC Home Services

GMAC Home Services is one of North America's largest real estate organizations, delivering its unique Premier Service business program to homebuyers and sellers through its four operating companies: GMAC Real Estate Franchised Offices; GMAC Real Estate Company Owned Offices; GHS Mortgage, and GMAC Global Relocation Services. Backed by the resources of industry giant General Motors, the GMAC Home Services network has more than 1,300 franchised and owned residential real estate offices throughout the United States, Canada, Portugal, and Puerto Rico.